USA Voice & Data understands that COOs and Office Managers are being asked to drive down their operational costs while increasing employee productivity and delivering additional business capabilities. We provide strategic telecom advisory and brokering services for COOs and Office Managers to meet all of these goals, while allowing them to focus their attention on managing their staff and their core business operations.
Managing Operational Expenses
As more and more business is being done over the internet or over the phone, telecom expenses, already one of the Top 10 operational costs of any business, continue to grow. Most COOs and Office Managers were not hired for their expertise in managing Telecom, Data Center or Networking service expenses. They were hired because of their expertise and experience in the actual management of staff and their ability to keep business operations running smoothly.
COOs and Office Managers recognize that Telecom Expense Management (TEM) falls outside their core expertise and come to USA Voice & Data when they are tasked with reviewing these costs or preparing budgets for their Telecom, Data Center or Networking services. We have a proven brokering and budget management capability allowing us to realize between 20% and 40% in savings for over 80% of our clients, while also providing new business capabilities and driving employee productivity.
Leveraging Technology
Businesses adopting new technology are seeing previously unthinkable productivity gains and operational efficiencies. Telecom, Data Center and Networking services and technology continue to evolve at an alarming pace yet are still often overlooked. Most COOs and Office Managers have limited telecom expertise and simply don't have the resources to actually monitor the marketplace for new technology developments or improvements in provider services. In contrast, USA Voice & Data is procuring Telecom, Data Center and Network services on a daily basis and is able to keep on top of all the latest developments and technologies.
When it is time for you to look at how you might be able to leverage new technologies, our 150 point requirements checklist can help you accurately identify your upgrade requirements and we can make sure you fully understand the different technologies, providers and service solutions now available to deliver the additional capabilities and efficiencies your business demands.
Leveraging External Specialists
Increasingly COOs and Office Managers are recognizing their team's core competences and leveraging external specialists to fill in the gaps where they lack a specific subject matter expertise. USA Voice & Data can fill any small gaps in your team's Telecom, Data Center and Network services solutions expertise. We succeed when the COO or Office Manager succeeds in delivering more reliable, cost effective and upgraded Telecom, Data Center and Networking services solutions.
Managing Moves & Changes
The opening of a new office or the management of an office move can be extremely time consuming and stressful, and of course, managing either of these major events typically falls upon the business's COO or Office Manager. Not only is there a lot to be planned, coordinated and managed, but also overlooking just one item can have a significant cost to, or even jeopardize, your business. Getting your telecom up and running at your new location is probably as important as any item to be managed and it is imperative there are no surprises or delays. USA Voice & Data oversees the provisioning of new Telecom, Data Center and Network services on a daily basis and understands the coordination necessary to make the technology portion of an office move or a new office opening run smoothly. We handle this for our clients so they can focus on managing the many other aspects of these projects.
Managing Service Agreements
To avoid installation or upfront costs of implementing new Telecom, Data Center and Networking services, and to keep recurring operational costs down, businesses sign multi-year provider contracts. Generally, once signed, the service contracts are filed, forgotten and often are only reviewed again if those services are no longer meeting the needs of the business. If neglected, most Telecom, Data Center and Networking service contracts auto-renew before they expire, leaving businesses not carefully monitoring their contracts locked into continuing with outdated services and outdated service pricing.
USA Voice & Data sees that all our clients' service contracts are actively managed and that auto-renew clauses are either removed or avoided. We make sure our clients get the benefit of regularly reviewing their service needs and satisfaction with their current service providers. Our clients get to take advantage of new technologies, pricing and promotions as each of their current services contract terms expire.