USA Voice & Data understands that most businesses don't have a dedicated telecom expert on staff to monitor the marketplace and negotiate pricing. As a result most businesses are overspending on telecom.
Businesses lacking a knowledgeable telecom resource often will unnecessarily add additional lines or internet connectivity for a particular purpose when existing resources could handle that need. Similarly, businesses are notoriously uncomfortable cancelling unnecessary services for fear that the services are still necessary for another purpose. Have you audited your telecom infrastructure recently?
From a cellular (mobile) perspective, bills can quickly explode unless a business establishes and enforces an effective cellular policy. On a personal level we are all familiar with the severity of the cellular overage charges. As consumers who are personally and directly financially responsible for paying for those overages, we respond quickly to avoid such future issues by upgrading our plans. Is someone in your business responsible for tracking and reacting to such overages in your business' cellular plans? Do they also look for low or zero usage devices which could be disconnected?
Regardless of your expense reduction goals, USA Voice & Data's Advisory and Brokering services will help you accurately define your requirements, broker your needs to get you the best pricing and manage the whole implementation process for you. By doing so, we help you meet your goals. Additionally, our Telecom Expense Management services also allow businesses with larger telecom spend to actively manage that ongoing expenditure.
Understanding Your Needs
Many businesses struggle to translate their actual needs into telecom requirements because they don't understand the relationship between physical needs and the necessary infrastructure to logically support those needs.
USA Voice & Data's 150 point requirements checklist helps to ensure our clients business' needs are accurately detailed as true telecom solution requirements and that no need is overlooked.
Knowing Your Solution Options
Technology advances continue to increase the different solution options available to tackle your telecom needs.
USA Voice & Data continually is looking at new solutions for our clients and our Total Cost of Ownership (TCO) reviews can help you determine which solution best meets your goals from a long term cost perspective.
Getting The Best Pricing
When your existing service contract expires it is extremely unlikely your current provider will be prepared to offer more than a token 10 – 20% discount off your current pricing to extend your current contract term (regardless of the current market pricing.) They feel confident that you will have neither the necessary time nor resources to research better pricing with competitors or oversee a new service implementation. To get better pricing you will have to research alternative providers and switch services. By doing so you are likely to benefit from another 20% in savings, bringing your total savings to 30 – 40% just for switching. You may also see reduced fees and surcharges based upon how they deliver your new services.
Let USA Voice & Data be your expert procurement resource. We work with over 100 different service providers and our knowledge of the telecom marketplace and proprietary online brokering platform allow us to quickly pull together competing quotes from a multitude of providers. USA Voice & Data gets the very best pricing available for our clients and makes sure that when their contracts are expiring, they are in a position to take advantage of any further saving opportunities. We also fully manage the delivery and provisioning of the new services for our clients.
Choosing The Best Provider
One of the most common deterrents preventing businesses from switching to a new provider is their fear of the unknown. Without a trusted advisory resource such as USA Voice & Data to filter through the myriad of alternative providers and service types, businesses tend to stick with their current providers, despite dissatisfaction or elevated costs. Repeatedly we see businesses choosing to stay with their current providers more expensive but more familiar services, rather than switch to more competitively-priced services from quality alternative providers. Incumbent Local Exchange Carriers (ILECs such as AT&T, Qwest and Verizon) have capitalized on this fear and maintained huge market share for decades, despite their higher rates and poor customer service records.
USA Voice & Data knows that while price is important, it is not "all about price." We have accumulated years of experience working with each service provider and we know each provider's strengths and weaknesses. Our clients leverage this experience to overcome fears of working with new service providers (service providers we can vouch for from a competitive service standpoint, as well as a customer service record perspective.) We interact daily with our providers, constantly evaluating their performance and customer service so that our clients can be confident in our recommendations.